MONEY BACK

Our 14-day Money Back Guarantee

A lot of love and care has gone into developing LUXIQUEEN products and we are so confident that you'll love them that we are offering a 14-day Money Back Guarantee with no questions asked.

If for any reason you are not happy with your purchase, please send us an email by ”contact@luxiqueen.com“ and include your order number in the email.

Please allow 2-3 working days for us to review your claim. If your claim is approved, we will provide you with an RA number along with our return shipping address. The customer will be responsible for the return shipping fee and also a 25% admin fee which will be deducted from the refund total.

Terms & Conditions

•  Your claim must be lodged within 14 days from your purchase date. 
• Our Money Back Guarantee doesn't apply to any products bought during a sale period or where a discount/promotional code has been used. 
• The customer is only able to make a claim once and it must be their first order on ”luxiqueen.com“. If you have previously bought from us, unfortunately, you aren't eligible to lodge a money-back claim.